Refund & Cancellation

Refund and Cancellation Policy

1. Cancellation Procedures:

Cancellation Timeframe: If you wish to cancel your booking, please do so at least 5 days before the check-in date to avoid any cancellation fees.

Fees: Cancellation fees may apply if the booking is canceled within 3 days of the check-in date. The specific fee structure can be found in your booking confirmation.

Requirements: To cancel your booking, please contact our reservations team via email or phone with your reservation details.

2. Refund Eligibility:

Advance Booking: To be eligible for a refund, your booking must be made in advance through our official website or authorized booking platforms.

Timeframes: Refunds are subject to the following timeframes:

Cancellations made at least 3 days before the check-in date are eligible for a full refund.
Cancellations made within 2 day of the check-in date may be subject to partial refunds or forfeiture of the total booking cost.

Request Process: To initiate a refund request, please contact our reservations team via email or phone at least 3 days before the check-in date. Refunds will be processed within 7 business days.

3. Modification of Reservation:

a. Guests may modify their reservation, subject to availability and any applicable rate differences.
b. Changes to the reservation within 5 days of the scheduled check-in date may be subject to additional charges.

4. Special Packages and Promotions:

a. Special packages or promotions may have different cancellation policies; guests are advised to review the specific terms associated with each offer.

5. Force Majeure and Unforeseen Circumstances:

a. In the event of natural disasters, acts of terrorism, or other unforeseen circumstances, Cuba Patnem reserves the right to modify or cancel reservations without penalty.

6. Refund Exceptions:

a. No refunds will be provided for unused nights or services due to early check-out.
b. Refunds will not be granted for cancellations or modifications made after the check-in date.

7. Refund Disputes:

a. Any disputes regarding refunds or cancellations should be brought to the attention of Cuba Patnem within 5 days of the cancellation or check-out date.
b. Cuba Patnem will review and respond to refund disputes in a timely manner.

8. Notification of Cancellation:

a. Guests are required to provide timely notification of any cancellations through the Cuba Patnem website or by contacting the hotel directly.
b. Failure to notify the hotel of a cancellation may result in the full charge of the reservation.

9. Group Bookings:

a. Different cancellation policies may apply to group bookings. Group organizers are advised to inquire about specific terms during the booking process.

10. No-Show Policy:

If a guest fails to check-in on the scheduled arrival date and has not canceled the reservation in advance, the full booking amount will be charged.

Cuba Patnem Resort reserves the right to amend this Refund and Cancellation Policy at any time. It is recommended that guests review this policy before making reservations to stay informed of any updates.

11. Policy Changes:

a. Cuba Patnem reserves the right to update or modify the refund and cancellation policy at any time. Guests will be notified of any changes through the website.

By making a reservation through the Cuba Patnem Hotel Booking Website, guests acknowledge and agree to the terms of the refund and cancellation policy outlined above. If you have any questions or concerns, please contact us at